No, we do not have a call out fee during standard business hours but we do have a minimum one hour labour charge.
Our invoices are emailed upon completion of the job. Payment is due within 7 days and can be made via bank transfer, bank deposit, cheque, cash or credit card (Visa and MasterCard).
Our standard hours are Monday to Friday from 7.30am to 5.00pm. For emergency plumbing issues, we’re open 24 hours every day of the year – including all public holidays.
Typically, these noises mean that there is a blockage in the drain. While it may just be a partial blockage now, you should never wait to fix a plumbing problem. This noise may seem like a minor issue now, but if it’s not properly rectified it will certainly escalate to an emergency situation.
Yes, we can fix any issue with your toilet. More importantly, neglecting to adequately maintain your toilet system can cause bigger issues down the track. There are plenty of benefits to getting a plumber to check and repair any problem with your toilets – the main ones are avoiding sewage overflows and costly emergency repairs when your drain becomes blocked.
Yes, we can. There are two common reasons why your toilet cistern may be leaking into your toilet bowl, these reasons relate to the cistern inlet valve or outlet valve washer.
The inlet valve controls how much water enters the toilet cistern. Over time, they can become worn out causing excess water to leak and be seen dribbling down the inside of the toilet bowl.
An outlet washer creates the seal between your toilet cistern and the toilet bowl, over time these washers can perish or form bubbles inside the rubber causing them to leak. When your cistern outlet washer is faulty, water will leak from your toilet cistern into the toilet bowl.
Both of these issues will cause your toilet cistern inlet valve to operate intermittently, which may even keep you awake at night.
If your toilet cistern is running or dripping either randomly or continuously, the issue is with your inlet valve or outlet washer. Either way, you’re paying for the water so it’s important to get the issue resolved by an experienced and licenced plumber. Call us now or request a booking online and a member of our team will be in contact.
Owners of rental properties are able to pass on the full cost of water consumption if the tenancy agreement states that the tenant must pay for water consumption and the property is individually metered and water efficient, as prescribed by the Queensland Residential Tenancies and Rooming Accommodation Regulation 2009.
The Queensland Residential Tenancies and Rooming Accommodation Regulation 2009 state that the following requirements must be met to attain a Water Efficiency Certificate:
- The property must have its own water meter;
- All internal cold water taps, except those serving a bath, are to deliver a maximum of 9 litres of water per minute;
- Shower heads are to have a maximum flow rate of 9 litres per minute;
- Toilets are to be dual flush, with the maximum flush volume of the full flush to be 6.5 litres, and the maximum for the half flush being 3.5 litres and a maximum average flush volume of 4 litres (based on the average of 1 full flush and 4 half flushes).
Yes, we do. Water isn’t cheap these days and it’s really important that landlords make sure that their rental properties are water efficient. If the property complies, landlords are able to pass on the full water consumption charges to the tenant. This not only saves property owners money, it tends to make tenants more conscious of their water usage.
We can inspect your property and carry out testing for compliance with Water Efficiency requirements – The certificate is completed on the spot and emailed to you immediately. Call today or request a booking online and a member of our team will be in contact.
There are a few faults that can cause you to lose hot water – both plumbing and electrical. Whether you have an electric or solar hot water system, we will be able to help. Call us now and we’ll troubleshoot with you over the phone. If we determine that it’s a plumbing issue, we’ll be able to attend today and get the issue fixed. Alternatively, request a booking online and a member of our team will be in contact.
Generally we can attend within 24 hours – of course, if you have a plumbing emergency we will attend immediately, 24 hours a day, 7 days a week.
If you have low water pressure at all of your fixtures, there are a couple of things that you can check yourself.
Check the isolation tap at your water meter and make sure that it is fully open / on. If it is fully open, call Unitywater on 1300 086 489 and ask if it’s a known issue in your area – they may be working on the water mains and your low water pressure may just be temporary, with normal water pressure resuming after a few hours.
Once you have ruled out these two potential causes, a professional plumber will be required to fix the issue. There are a number of things that can cause low water pressure, and our plumbers have the experience and knowledge to find the cause and repair the issue.
Whether you’re wanting to replace your toilet pan, the cistern or the entire toilet suite, we can help! We’re able to install a new toilet pan/cistern/suite that you have purchased, however we can often supply better quality products for the same price that consumers pay when purchasing from major hardware stores. Either way, we can help. Please Call us now or request a booking online and a member of our team will be in contact.
Absolutely! We specialise in finding and repairing water leaks. Due to the sandy soil on the Sunshine Coast, it’s easy for property owners and tenants to be completely unaware that a concealed water leak even exists. It’s common for people to not even realise that they have a leak – until they receive a huge water bill!
Regardless of whether the water leak is in a wall, under turf, concrete, tiles or bricks, our plumbers will be able to find it. Please click this link for more information.
Downpipes can overflow if there is a blockage or break in your stormwater drain, or if there are not enough downpipes to cope with the volume of water landing on your roof. The easiest way to find out is to give us a Call us or request a booking online. One of our plumbers will inspect your property and assess the situation. If they determine that there is a blockage, they will use a hydro jetter to clear the drains. Once the drain is clear, a camera will be used to inspect the drain and locate any breaks or damaged sections.